About Me

Greetings, and welcome to my blog! My name is Kenny Baldwin, and I work as a Senior Engineer with a global financial services firm in NYC. I spent the last few years working as an Escalation Engineer for Citrix Systems, troubleshooting advanced technical issues reported by enterprise customers and partners alike. I’m MCSE/CCIA/Security+ certified, and have been in the field for over 10 years. I’m an Atlanta native, and have a wife and two daughters (1 & 3).

I’ve been working with Citrix products since 2010, and was fortunate to be able to spend a lot of time working with source code to help isolate and resolve customer reported bugs. During my time at Citrix I learned about many advanced debugging and troubleshooting techniques, with a focus on XenDesktop and XenApp issues. I gained a deep understanding of the inner workings of HDX, brokering, session launch, and site architecture, developing tools and scripts along the way. Working at Citrix also helped me to increase my understanding of Windows internals, as well as administering and troubleshooting the various supported hypervisor platforms.

I presented at TechEdge 2010 on HDX Flash as well as troubleshooting XenDesktop, and was awarded the ‘Services Hero 2012’ distinction for providing ‘world-class’ technical support. If you’ve ever worked with XenDesktop 5.x, you might be familiar with the ‘Site Checker‘ tool, which I created mostly out of necessity while supporting the product. I’ve been a major contributor to the XenDesktop support forum and visit CitrixIRC.com much less often than I’d like to.

Now that I’m a working in the field my main focus will be designing and implementing various Citrix solutions. My hope is that this blog will give me an outlet to share my experiences with XenDesktop and XenApp including various tips, tricks, scripts, how-to’s, and troubleshooting tools for other Citrix professionals.

Thanks for stopping by, and happy Xen’ing! 🙂

-Kenny

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